Refund Policy
Last updated: September 15, 2026
Unused credits
You can request a refund of unused credits within 14 days of purchase. Email support@apillms.com from your account email with the order ID shown in Billing. Refunds are issued through PayPal to the original payment method, usually within 5–10 business days.
Spent credits
Credits already consumed by successful requests are not refundable. If a purchase has been partly used, we refund the unused portion.
How to request a refund
- Open Billing in your dashboard and copy the order ID of the purchase.
- Email support@apillms.com from your account email with the subject “Refund” and the order ID.
- We confirm the unused amount, remove those credits from your balance and issue the refund through PayPal.
Example
You buy a pack and use a quarter of its credits in the first week. Within 14 days of purchase you can ask for the unused three quarters back; the used quarter stays spent. After 14 days the unused credits stay on your balance for future requests.
Failed requests
You are never charged for failed or empty responses. Credits reserved for image, video and voice jobs that fail are returned to your balance automatically — no request needed.
Billing problems
If you believe you were charged incorrectly, contact us within 30 days with the request time and model, and we will investigate and credit your balance where appropriate.
Exceptions
We may decline refunds for accounts suspended for violating the Terms of Service, or where refunds are requested repeatedly in bad faith.