Contact

Last updated: September 15, 2026

Support

Technical questions, API errors or integration help: support@apillms.com. We reply within one business day, or message us on Telegram at @aillms_com. Include your account email and request ID when possible.

Billing & refunds

Payment, invoice and refund requests: support@apillms.com. Payments are processed securely by PayPal. Every purchase sends a PayPal receipt to your email. Refund terms are in our Refund Policy.

Before you write

Many questions are answered faster in the docs:

• Setting up Claude Code, Codex, Cursor, Cline, OpenCode or n8n: the Integrations page generates the config with your key filled in.
• Model ids and prices: the models page and pricing.
• Endpoints, request formats and error codes: the API docs.
• How a request was billed: open Usage in your dashboard; every request shows its model, tokens and cost.

What to include

So we can answer on the first reply, please send:

• the email of your apillms account (never your API key);
• the model and the tool you used, for example Claude Code or the OpenAI SDK;
• the time of the request with your time zone, and the request or job ID if you have it;
• the full error message you received.

We will never ask for your password or API key. If someone does, it is not us.

Abuse & legal

Report abuse, copyright or legal concerns to support@apillms.com with the subject “Abuse” or “Legal”.

Volume & enterprise

Planning to spend more than $1,000 per month or need higher rate limits? Email support@apillms.com with your expected usage.